At Scrubs Express our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase. You can visit our location to exchange or return your item(s) or return by mail. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. There are two ways to return an item: 1) Bring it to our store with your receipt: 843 Fairview Ave. Ste. A2, Bowling Green, KY 42101, 2) Mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. Return should be sent to: 843 Fairview Ave. Ste. A2, Bowling Green, KY 42101. If you would like to speak with someone on our customer service team, please give us a call at 270-781-1112.